Phonic is dedicated to the design and manufacturing of reliable and precise professional audio equipment. Our products are sold through authorized distributors around the world. Your local Phonic distributor should be the first one you contact to obtain support--whether you need to obtain replacement part, repair a malfunctioning product or find out product availability.
Your question may have already been answered! Make sure you’ve read the user’s manual accompanying your product thoroughly. Phonic’s knowledgebase and getsatisfaction page are filled to the brim with commonly asked questions, and could give you an immediate and accurate answer to your issue. Search the Phonic knowledgebase for your product’s name or type a full question into the getsatisfaction search engine to find already asked and answered questions along the same lines. You may be pleasantly surprised by how fast you can find what you’re looking for.
Service & Repairs
If your gear is experiencing performance issues or other irregularities that are not caused by the way it’s used, your first step to getting this rectified should be the retail outlet at which you purchased the unit. If the store is not setup to provide such support to its customers, then your country’s Phonic distributor will be able to assist you in any such issues. Distributor details are available on www.phonic.com/where.
Customers inside the United States can fill out the online service form found here: http://support.phonic.com/?Tickets/Submit/RenderForm/25/. If unsure whether your issue is hardware related or not, do not hesitate to get in touch with our support team to ask.
If you still have questions, feel free to submit a helpdesk ticket to the Phonic support team. Please include as much information as possible so we can better assist you with your query. The amount of info and the accuracy of said info will directly influence how well we can answer any issues you may have.