Knowledgebase: Audio Interfaces
Helix Board and Firefly Firmware update
Posted by Rick Shao on 16 November 2015 05:22 AM

If you are considering updating your Helix Board or Firefly's firmware, please read this article carefully before continuing.

This update can be applied to the following models:

  • Helix Board 12 Universal
  • Helix Board 18 Universal
  • Helix Board 24 Universal
  • Firefly 808 Universal

First and foremost, this firmware update is only required if you wish to use one of the aforementioned units through USB on a Mac. While all of these units were previously plug-and-play with the FireWire interface, the USB interface was not recognized on Macs. With this firmware update, the aforementioned models will be plug-and-play through USB on Mac OSX 10.4.x, 10.5.x and 10.6.x.

For this firmware update you will need:

  • Your Phonic USB/FireWire device
  • A Windows-based personal computer
  • The firmware update file:

To begin, you need to establish a FireWire or USB connection between your Helix Board/Firefly and the computer. This requires you to install the current driver (latest version is 5.12 for both USB and FireWire) and connect the unit to your computer. To completely ensure that the connection has been established, go into the Phonic Control Panel to see whether your inputs/outputs are available and that there are no connection problems.

WARNING: This update will require a constant, stable connection to your computer. As you are about to update the firmware (ie. the software within the Helix Board or Firefly), please ensure that your unit does not become disconnected from the computer during the update, and that both the Helix Board/Firefly and the computer are connected to a stable power source. Disconnecting the unit from the computer during the update may render the unit inoperable.

  1. Extract the contents of
  2. If you are currently running a 32-bit version of Windows, run PhonicUpgrade.exe
  3. If you are currently running a 64-bit version of Windows, run PhonicUpgrade_X64.exe
  4. The installer should complete the update without any further user involvement.
  5. After the update is complete you will be asked to 'power cycle' the unit. Simply turn it off and on again.

After the update is complete your previously installed driver will not be able to recognize your Helix Board or Firefly. You will need to install the latest driver for your firmware (version 5.14):

Helix Board 12 Universal (USB) – PC driver

Helix Board 18 Universal (USB) – PC driver

Helix Board 24 Universal (USB) – PC driver

Helix Board 12 Universal (FireWire) – PC driver

Helix Board 24 Universal (FireWire) – PC driver

Firefly 808 Universal (USB) – PC driver

Firefly 808 Universal (FireWire) – PC driver

Your Helix Board or Firefly should now be compatible with Mac OSX through both FireWire and USB.

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