Knowledgebase: Audio Interfaces
Firefly or Helix Board not recognized during installation?
Posted by Rick Shao on 16 November 2015 06:26 AM

9 times out of 10, the reason the unit won't be recognized by the computer during installation is when you connect it prior to running the installation. The Windows operating system sometimes likes to try and install its own drivers for products, which can interfere with the installation of the correct drivers. In earlier Windows versions, the operating system will ask you whether or not you want to try and install it by default. Unfortunately this isn't necessarily the case for Windows Vista or 7, so connecting the driver will immediately start Windows installing some generic driver.

So what do you do combat this? The trick is to not connect the Helix Board or Firefly before running the installation. Instead, start the setup.exe and follow the installation instructions. You can connect the unit via FireWire or USB during this, but do not turn the unit on. When you're asked by the software to disconnect and reconnect the unit, at this point turn the unit on.

If you've previously installed the driver and the unit wasn't recognized, you will need to completely uninstall the installed driver and restart your computer before trying again without connecting the board first.

In addition to this, please make sure the FireWire cable or USB cable you are using is working correctly, and be sure that your FireWire card's drivers are up-to-date. This, and a total Windows update can be vital to ensuring your unit will install correctly.

Also, be sure that the driver you are installing is the correct one for your model. Using an incorrect driver will stop the unit from being recognized in the installation. Please check your driver's model name carefully and check out this list:

USB Drivers
Summit: https://phonic.box.net/shared/static/axa70mlgju.zip
Firefly 808 Universal: https://phonic.box.net/shared/static/7ry5005jt7.zip
Firefly 302 USB (Mac): https://phonic.box.net/shared/static/ocjp1f5tzn.zip
Firefly 302 USB (Windows): https://phonic.box.net/shared/static/7k00pqkkct.zip
Helix Board 24 Universal: https://phonic.box.net/shared/static/6asnj3rnib.zip
Helix Board 18 Universal: https://phonic.box.net/shared/static/xtxbn9gufp.zip
Helix Board 12 Universal: https://phonic.box.net/shared/static/57zg8ji3no.zip
Helix Board 12 Plus (Mac): https://phonic.box.net/shared/static/ocjp1f5tzn.zip
Helix Board 12 Plus (Windows): https://phonic.box.net/shared/static/7k00pqkkct.zip

FireWire Drivers

Summit: https://phonic.box.net/shared/static/byl13yhcuj.zip
Firefly 808 Universal: https://phonic.box.net/shared/static/a75udre1tv.zip
Firefly 808: https://phonic.box.net/shared/static/a75udre1tv.zip
Firefly 302 Plus: https://phonic.box.net/shared/static/i0hx4jk2jp.zip
Firefly 302: https://phonic.box.net/shared/static/i0hx4jk2jp.zip
Helix Board 24 Universal: https://phonic.box.net/shared/static/i0hx4jk2jp.zip
Helix Board 18 Universal: https://phonic.box.net/shared/static/i0hx4jk2jp.zip
Helix Board 12 Universal: https://phonic.box.net/shared/static/i0hx4jk2jp.zip
Helix Board 24 FireWire MKII: https://phonic.box.net/shared/static/i0hx4jk2jp.zip
Helix Board 18 FireWire MKII: https://phonic.box.net/shared/static/i0hx4jk2jp.zip
Helix Board 12 FireWire MKII: https://phonic.box.net/shared/static/i0hx4jk2jp.zip
Helix Board 24 FireWire: https://phonic.box.net/shared/static/vqxpl6uo7u.zip
Helix Board 18 FireWire: https://phonic.box.net/shared/static/pcri9m7u4b.zip
Helix Board 12 FireWire: https://phonic.box.net/shared/static/hz4ylumdej.zip

Helix Board 12 and Helix Board 17 do not require a driver for PC or Mac operation. Both of these units have been discontinued for quite some time, but is still compatible with modern operating systems.

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