Knowledgebase: Audio Interfaces
My Helix Board starts distorting and cutting out when I'm recording. What should I do?
Posted by Rick Shao on 16 November 2015 07:49 AM

Please follow the steps outlined below to check the FireWire connection:

  1. Close all other applications and reinstall the driver. Make sure you complete the driver installation entirely and that the board is recognized by the computer before continuing.
  2. When running Cubase, make sure all other software is shut off to avoid the programs conflicting with each other.
  3. Before starting a new project on Cubase, make sure you double check the sampling rate shown in both Cubase and the Helix control panel software is the same.
  4. Another culprit may be the FireWire card that is being used. Not all FireWire cards will be equally successful at establishing a clear connection with the Helix Boards. We find the ADS pyro 64 FireWire card with a TI chip is the most ideal card for use with our products.
  5. If a connection is lost (in Cubase) you can go to device/device setup and select the VST Multi-track, then select the Phonic Helix ASIO driver. If the connection is lost, you should press the reset button on this page and re-select the Phonic Helix ASIO driver to make it live again.
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