Knowledgebase: Audio Interfaces
My FireWire device and PC/Mac aren't communicating - what can I do?
Posted by Rick Shao on 16 November 2015 07:52 AM

There could be any number of reasons for your Helix Board or Firefly not to communicate with your Mac. There are a few things that can be done to try and fix this problem, however.

Number 1:

  1. Shut down the computer.
  2. Disconnect all FireWire devices and all other cables, except the keyboard and mouse cable(s).
  3. Disconnect the computer from the power outlet and wait for 3 to 5 minutes.
  4. Plug the computer back in and turn it on.
  5. Reconnect the FireWire device(s) (one at a time if there is more than one) and test. Test with each FireWire port if you have more than one.

Number 2:

  1. Unplug the device.
  2. Go in Apple System Profiler under Hardware & FireWire and refresh the screen with the APPLE+R key.
  3. Plug device back in and refresh the screen with APPLE+R key.
  4. Reconnect your FireWire device.
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