RSS Feed
Knowledgebase : Audio Interfaces
Channels 1 and 2 on the Firefly 302 feature both 1/4 and RCA inputs, however only one of these jacks can be used at any one time. Using both simultaneously will combine the two signals as one, and could cause undesireable audio. However, doing so certainl...
Although all of our units feature a 6-pin FireWire connection, users are able to use a 4-pin adapter as all data is transfered in these pins alone. The additional 2 pins are for bus powering units, which none of the Helix Boards support and, out of all th...
Q: When recording with the Helix Board, I want to add the Compressor (or other signal processor) to my channels signal. How do I do this? A: To record any input channel with a signal processor (compressor, equalizer, limiter, etc.), you need to apply th...
More and more people are buying and loving Macs. To make this choice simply irresistible, Apple will include technology in the next major release of Mac OS X, Leopard, that lets you install and run the Windows XP operating system on your Mac. Called Boot ...
The FireWire port on the Helix Board series is 400.
The Helix Boards FireWire and Fireflys are all use standard IEEE 1394a connections, meaning transfer rates are up to 400 Mbits per second.
Q: I am interested in your Helix Board 18 FireWire MKII as a way to efficiently digitally record a lot of individual channels simultaneously. I would like to get 16 channels, all at one time, to flow into my Cubase DAW via FireWire. My hope is that I can ...
PROBLEM VST instruments and effect plug-ins can only be monitored with very high latencies. CAUSE The audio signal can only be monitored delayed by the system's latency and it is most likely that an audio card without ASIO 2.0 drivers and correspondin...
Q: When I input audio into my Helix Board FireWire, I get a much higher signal on the board than I do on the actual recording. I can keep turning up the channel preamps or the faders on the board, or the instruments themselves, but then, of course, the si...
If you want to record and listen to only 2 tracks (the main signal), the Helix USB boards will work fine for you. The USB 1.1 standard has data transfer speed limitations, so 2 tracks simultaneously is all that it can do. However, if you want to multi-tra...
The Firefly 808 uses an internal power supply accepting voltages 100-240V (50-60Hz), so you can use it without worrying about your local voltage. Still, as a precaution, please check the back of your Firefly 808 where you'll find out a list of all voltage...
Q: I have the earliest version of the Helix Board FireWire mixer and I want to change the signal that is sent through the FireWire interface from a post-fader signal to pre-fader one. What can I do? A: Early models of the Helix Board FireWire mixers did...
Digital recording has taken off in the last few years for their convenience and simplicity. And while its easy to setup a computer to record, it's not always easy to create high-quality recordings. Buzzing, humming, feedback and other sounds often plague ...
Owners of an Apple Mac Pro will discover five driver entries for the built-in audio device in the "ASIO Driver" pull down menu of Cubase's "VST Audio System" set up (Devices/Device Setup): Built-in Audio (1), Built-in Audio (2), Built-in Audio (3) etc. ...
So what is latency? In essence, latency simply means 'delay'. So, in our instance, it refers to the delay in audio that exists between two devices (eg. the Helix Board and the computer). But why does it exist? Well, as most computers do not offer real-tim...
The difference between using the USB or FireWire interface and using the line-in jack on your sound card is, in essence, that you are able to get digital audio from the mixer when you get the audio from USB port; if you use the line in, then its simply an...
Only a few years ago the idea of making high-quality multitrack digital recordings at home was unheard of. The very idea that someone could spend a short time making a multitrack recording and mix it in a few short hours would have been looked at with a g...
As technology continues to develop, things that previously cost a fortune continually become much more affordable and readily available for purchase. This extends to the audio world. Previously, if amateur musicians or garage bands wanted to record their ...
The Helix Board and Firefly digital audio interfaces all come with a standard FireWire cable with a 6-pin connection on each end.
Q: Does the Helix Board 12 work as a multitrack surface with PC recording programs such as Tracktion, Reason, etc? In other words, are the separate channels on the mixer visible to the computer as separate tracks? A: The left and right output channels o...
Installing the mixing software should help rectify this problem: Firefly 302 Mac OS Software [https://phonic.box.net/files/1/f/50264736#/files/0/f/51402837/1/f_507761913] Firefly 808 Mac OS Software [https://phonic.box.net/files/1/f/50264736#/files/0/...
PLEASE NOTE THAT FIREFLY 302 CAN ONLY ACCEPT 12 INPUT, EITHER FROM DC 12V ADAPTER OR MAC NOTEBOOK'S IEEE 1394 12 V BUS. THEREFORE, IT IS NOT SUITABLE FOR DC 24V TO 30V OPERATION. Note: Accepted Input Power Range * 120 V/60 Hz * 12V DC * 750mA T...
9 times out of 10, the reason the unit won't be recognized by the computer during installation is when you connect it prior to running the installation. The Windows operating system sometimes likes to try and install its own drivers for products, which ca...
This video shows the Firefly installation process, and shows exactly what should happen if installation of the necessary FireWire driver was successful.
Q: I have connected my mixer to my computer through an USB cable and have selected the USB Audio Codec through the Control Panel, and still not getting sound through my Computers Amplified Speakers. What's happening? A: Simply go to the setup page of yo...
To ensure the best computer recording experience, please make sure your computer meets the minimum requirements Helix Board requires. Please note that these are the very minimum requirements and its strongly advised that your computers specifications exce...
* Resource conflicts: go to the device manager... then view/resources by type. This will display all of the IRQs by number. You should then be able to see if any devices are sharing the same IRQ #. If so then the easiest way to handle it is to disable t...
Windows 7 drivers now exist for the following units (click to download the driver): * Helix Board 12 FireWire MKII [https://phonic.box.net/files/1/f/50264736#/files/0/f/51402793/1/f_493922074] * Helix Board 18 FireWire MKII [https://phonic.box.net/f...
IF YOU ARE CONSIDERING UPDATING YOUR HELIX BOARD OR FIREFLY'S FIRMWARE, PLEASE READ THIS ARTICLE CAREFULLY BEFORE CONTINUING. This update can be applied to the following models: * Helix Board 12 Universal * Helix Board 18 Universal * Helix ...
While Phonic is yet to develop a Linux driver for their Helix Board and FireWire devices, many customers have reportedly been using the fantastic driver found on www.ffado.org. According to reports we've received over the past few years, these drivers are...
This knowledgebase article is dedicated to the setup of Phonic's Helix Board audio interfaces within the Garageband recording software on Mac. While the following pictures and setup procedure was done within OSX 10.7.2 (Lion), the actual setup should not ...
To run the Helix Board 18 Universal or Helix Board 24 Universal on a Mac through USB, a firmware update is required. This article gives instructions on performing this firmware update. After the firmware is updated, the abovementioned units will be plug-a...
Though the Helix Board/Firefly driver software should uninstall previous versions automatically, if the following happens during your installation process, users are advised to close the installation and uninstall old drivers manually (through the Control...
To install the Helix Board or Firefly FireWire software, users must first make sure they are using an Administrator account. If not, log into an Administrator account and follow the steps in this video to change the users privileges.
First, use the AUX/EFX controls on all necessary input channels to adjust the signal sent to the built-in EFX processor. Select the Effect you wish to use and adjust the AUX 2 return control (which controls the EFX processors signal level) to an acceptabl...
The record trim is only for the main mix to be sent to computer, not for input channels. Only the gain control on each channel will affect the signal level to be streamed to computer. Before the signal is sent to the computer through the FireWire interfac...
The easiest way to increase the volume sent through the firewire connection to your computer is to adjust the Record Out trim control on the mixer. This also adjusts the output level of the Firewire signal. We hope this has been informative, and if you ha...
Though the FireWire return signal cannot be routed to the AUX inputs, if users want to add additional effects to the return signal they are able to route the signal to the Control Room outputs using the FireWire & 2T Return button in the Control Room sect...
1. Open a new project. 2. Right click on the main page (the dark grey area) and select "Add Audio Track." 3. Click "devices" pull down menu, then select VST inputs. Make sure the Helix Board channels are activated. 4. In the channel's options on the...
Unfortunately Cubase LE doesn't support sampling rates more than 96 kHz. Nuendo is Steinberg's program that supports such high sampling rates, though there are a lot of other programs that support it such as SONAR, Sound Forge, Logic, Audacity and even Pr...
With the Helix Board 12 and Helix Board 17, 2 channels (the main left and right signal) can be streamed simultaneously. This is basically a limitation of the USB 1.1 connection. If you wish to stream more channels simultaneously, the newer Helix Board 1...
The short answer is: it all depends on the sampling rate you use. The maximum data rate of the IEEE1394a (FireWire) interface on the Firefly 808 and Firefly 808 Universal is 400 Mbit/sec This means that 200Mbit can be sent every second in each direction...
PROBLEM We have found that many plug-ins and other applications do have severe problems when more than two CPUs (virtual or not) are used. Though Nuendo and Cubase are capable of dealing with more than two processors, the plug-ins and instruments loaded ...
First off, make sure you used the 6-pin connector to connect to your computer. Next, make sure the power select switch at the back of the unit is set to BUS. This will allow the Firefly to be powered through the FireWire interface. Alternatively, you coul...
For PC users, this is most likely caused by interference of some sort. The most common source of this would be from your graphics card. It is advised that you keep about 1 or two slots between your FireWire card and your graphics card to help avoid such a...
First, we suggest users try the following: * Make sure the FireWire connection is firmly in place at all times. * Try to use the Helix Board or Firefly with another Mac or PC computer to verify the unit works. * PC users may want to ensure they ha...
1394B ISSUES UNDER WINXP SP2 APPLICATION NOTE 1394b Driver Issues after Installing Windows XP Service Pack 2 After you update your computer to Microsoft Windows XP Service Pack 2 (SP2), it may happen that 1394b ports on your computer don't work proper...
Q: I have a problem getting my AUX Send 1 MONITIOR working, I press the Assign to AUX1 button to send the firewire audio to the Aux Send 1 MONITIOR fader, and I turn the fader on. I have my amp hooked up the AUX SEND 1&2, and I am only getting audio out o...
* Disengage all solo buttons on the Helix Board and make sure the solo indicator beside the main level meter is not lit up. * Press the FireWire button in the control room source section. * Plug your headphones into the Phones output jack and adjust...
The Helix Board 12 and 17's signal (to and from the mixer) is a stereo signal, therefore if you want to separate the two tracks, they should be panned to opposite sides (one to left, and one to the right). Or, if you are trying to get the separate tracks ...
There could be any number of reasons for your Helix Board or Firefly not to communicate with your Mac. There are a few things that can be done to try and fix this problem, however. NUMBER 1: * Shut down the computer. * Disconnect all FireWire devi...
Please follow the steps outlined below to check the FireWire connection: * Close all other applications and reinstall the driver. Make sure you complete the driver installation entirely and that the board is recognized by the computer before continuin...
Intel Mac G4/G5 Mac 10.4.x 10.5.x 10.6.x 10.4.x 10.5.x 10.6.x Helix Board 12 ○ ○ x ○ ○ x Helix Board 17 ○ ○ x ○ ○ x Helix Board 12 FireWire ○ ○ ○ ○ ○ x Helix Bo...
Windows XP Vista 7 32-bit 64-bit 32-bit 64-bit 32-bit 64-bit Helix Board 12 ○ x ○ x x x Helix Board 17 ○ x ○ x x x Helix Board 12 FireWire ○ ○ ○ ○ x x He...
While many computer manufacturers and music stores offer computers that have been optimized for multimedia and professional audio application, it is possible to create such a PC yourself without too much hassle.There are a few ways to go about it, dependi...
Despite the large storage capacities of todays hard disks, it is necessary to preposition the needed disk space especially for large high resolution multitrack recordings. The formula you can find below can help with this as well as with answering the q...
The USB two-track return from the computer to the Helix Board 12 and 17 comes in through the 2T RTN bus. You need to assign the signals destination by pushing one or both of the TO CTRL RM or TO MAIN L/R buttons. You can also control the signal level with...
Q: Id just like to know if I can use my preamps with the Helix Board FireWire, and if there are any buttons that I need to push to get it to work? A: The Helix Board Firewires inputs themselves actually act as pre amps (and extremely low-noise ones, at ...
The 64 bit-driver is available for download at http://phonic.box.net/. Be sure your computer system Windows XP SP1/SP2 or Windows Vista with all the latest updates. Please also follow the steps as below to check the FireWire connection: * Turn off all...
PC users with Windows XP have to change an option in regard to the processor scheduling in order to work with low latency ASIO drivers without trouble. * Go to Windows Start menu, select "Control Panels" * There, start "System" * In the window "Sy...
With the Helix Boards FireWire and Universal, and the Firefly series, each audio channel is sent separately to the computer and can be recorded as its own, separate track (these, however, can be combined later). If you wish to delete or alter any of the t...
Using remote controls is a handy thing, but please note this information using remote controls in conjunction with All MIDI Inputs of MIDI tracks: Your remote control device used a dedicated MIDI input/output port. This can be a port of your MIDI interfac...
When installing the software for the PAA2, PAA3, Helix Board or Firefly drivers, users from time to time experience run-time errors, with a large, scary message that shout stuff like Component TABCTL32.OCX or one of its dependencies not correctly register...
Q: One of the biggest complaints about Mackie's Onyx mixers is the inability to sent a post EQ/fader signal into the digital recording via the FireWire. Will the Helix Board FireWire MKII allow me to do this? A: Yes, you can select pre- or post-EQ/fader...
While in stand-alone mode, the Firefly 808 Universal's inputs will be sent immediately to their corresponding outputs. For example, the eight analog input connectors will have their signal forwarded to the weight analog outputs; if you connect an 8 channe...
Lost the software CD that came with your PAA2, PAA3, Helix Board or Firefly? Now software for Phonic's products may be downloaded at http://phonic.box.net. Please note that for legal reasons we cannot allow customers to download Cubase LE 4.
We recommend Audacity, a free, open source recording software program for use with the Helix Board 12 and Helix Board 17. You may obtain Audacity recording software from: http://audacity.sourceforge.net/ First, install the Helix Board and confirm that t...
There could be any number of reasons for your Helix Board or Firefly not to communicate with your Mac. There are a few things that can be done to try and fix this problem, however. NUMBER 1: * Shut down the computer. * Disconnect all FireWire devic...
The main (and most interesting) feature in the upgraded Helix Board FireWire MKIIs is the Pre/Post switch, which allows the user to swap the streaming input channels to computer from pre-low cut,- EQ to post-EQ, post-fader. Also the onboard 24-bit digital...
Before trying to use your Phonic digital audio interface, it is suggested that you check www.phonic.com [http://www.phonic.com/] for all the latest driver updates. This will allow you to get the absolute most out of your Phonic product. To install the dri...
The USB Helix Boards (the Helix Board 12 & Helix Board 17) are plug-and-play compatible with all Mac computers with OS 9.1 or above, provided the language of the operating system is English (other languages OS may vary). If you have an even later version ...
Both the USB and FireWire Helix Boards and Fireflys have zero or near-zero latency, meaning that they have no _noticeable_ delay. Latency can be caused by a bottle-neck somewhere between your mixer/interface and your DAW software. Quite commonly, your int...
As the Helix Board and Firefly work with the Mac's core audio drivers, a driver installation is not necessary. Users can simply go into the MIDI AUDIO SETUP menu and find the unit there as an available device. This is also the case for their digital audio...
Users may get this message when trying to run the Helix Board or Firefly devices on their computer. Windows will show this error when a driver cannot be loaded, meaning that the initial installation of the Helix Board or Firefly driver was unsuccessful. I...
Help Desk by Phonic